When you work for a tech firm and your whole day is spent on the phone trying to convince people that your product is worth their time and money you need to come across the line in a clear fashion. I can handle the delivery and pitch, but I expect my company to provide me with a decent line. So far our provider has really dropped the ball this week, and I get more instances of "who are you?" and "what did you say?" than I'm comfortable with. It sucks.
I can only speculate as to how many sales we lose because of this stupid shit.